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Support Articles

Find articles & FAQs regarding product support, policies, licenses, agreements, and use.

 
 
What use is allowed with a Motion Arts Media license?

All purchased products & downloads from Motion Arts Media are covered under our Full Usage License.

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LicensingJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
Can I share templates or products with a friend?

Licenses are issued at purchase to a person or company/organization.

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LicensingJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
Can templates be used in as many video projects desired?

Our license agreement allows you to use the template in an unlimited number of projects.

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LicensingJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
What are the restrictions when using products from Motion Arts Media?

Our license permits you to use our Products in a very flexible way for personal or professional reasons.

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LicensingJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
Where Can I Find The Receipt For My Purchase?

All purchase receipts are delivered to your email as well as in your account.

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Billing, PurchaseJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
I Want To Return The Product I Purchased

Once you have purchased the product from the site, Motion Arts Media can only offer a refund for the reasons listed here.

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Purchase, BillingJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
I Purchased A Product, But Did Not Receive The Download Link.

Soon as you process your transaction you will be sent an email to your address to download your purchased product.

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Purchase, BillingJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
Card Payment Was Declined. Please Help!

If your payment was declined it may have been your credit card company.

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Purchase, BillingJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
Will Motion Arts Media sell or share contact information of its customers?

Motion Arts Media respects your privacy with the highest priority.

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Privacy, SafetyJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
Is it safe to purchase products on your website?

We fully understand the need for security with online purchases, and we make sure your safety and privacy are handled with the highest care possible.

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Privacy, SafetyJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
What Are The Red X Images In The Video Template Placeholders?

These are placeholder images, replace the red X images with photos or videos.

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Template CustomizationJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
Why Is My Logo Pixelated In My Logo Reveal?

If your logo scales over 100% to fit the canvas you will need a higher resolution of your logo.

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Template CustomizationJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
Can I Change The Fonts In My Video Templates?

Be aware that some fonts may not work appropriately with the template.

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Template CustomizationJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
Why Titles In Template Don't Look Like Titles In Preview Video?

The titles will look different than the product demo because the required fonts are not installed.

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Template CustomizationJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
How Do I Customize Video Templates

Customizing templates is a very easy process that can be done in less than 10 steps from extracting the project in the archive to rendering a final result.

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Template CustomizationJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
Why Videos, Photos, And Music In Preview Video Are Not In The Template?

All media used in placeholders that you see in our product preview videos are not included in the template project.

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General QuestionsJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
Video Template Is Not Compatible With My Version Of After Effects

The compatibility for each template on our site is listed on each product page. All templates we have are compatible with CS6 or CC versions of After Effects.

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General QuestionsJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
I Need Help Adjusting A Video Template

If you are experiencing any issues we are happy to help as much as possible towards the default options of video templates on our site.

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General QuestionsJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment
How Do I Extract The Template From The Downloaded File?

We use .zip & .rar file formats to compress our video templates, assets, and digital products for download. Learn how to extract them.

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General QuestionsJeremy | Motion Designer & Founder | Motion Arts MediaMarch 2, 2021Comment

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