Customer Support & FAQs

In order to provide the best service to you, we follow a set of service policies for customer support and transparency. Find answers to common questions and details of our policies, agreements, and product licenses.

General Questions

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Why Videos, Photos, And Music In Preview Video Are Not In The Template?

Video Template Is Not Compatible With My Version Of After Effects

I Need Help Adjusting A Video Template

How Do I Extract The Template From The Downloaded File?

Template Customization

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What Are The Red X Images In The Video Template Placeholders?

Why Is My Logo Pixelated In My Logo Reveal?

Can I Change The Fonts In My Video Templates?

Why Titles In Template Don't Look Like Titles In Preview Video?

How Do I Customize Video Templates

Licensing

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What use is allowed with a Motion Arts Media license?

Can I share templates or products with a friend?

Can templates be used in as many video projects desired?

What are the restrictions when using products from Motion Arts Media?

Privacy & Safety

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Will Motion Arts Media sell or share contact information of its customers?

Is it safe to purchase products on your website?

Purchase & Billing

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Where Can I Find The Receipt For My Purchase?

I Want To Return The Product I Purchased

I Purchased A Product, But Did Not Receive The Download Link.

Card Payment Was Declined. Please Help!

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Product License

license agreements

refund policy

privacy policy